|
Event Stream Intelligence: Continuous Event Processing for the Right Time Enterprise |
Mailing Address
EsperTech Inc.PO Box 3129
Wayne, NJ 07474-3129
USA
Office: (877) 994 7368
Fax: (641) 453 8755
Support from the Source: Knowledge experts
EsperTech offering is support from the source: issues will be handled by the engineers who designed, architected and are working daily on EsperTech and Esper technology. This ensures high quality support by contrast to best effort answers provided on community project public user lists. This also gives you a unique opportunity to have your feature requests prioritized.
Enterprise Open Source: Enterprise Edition
EsperTech support for production environments includes a Right-to-Use subscription to the Esper Enterprise Edition for the end users. The Enterprise Edition is the harnessed and certified binary-equivalent product of the community edition publicly available under the GNU General Public License (GPL).
The Enterprise Edition Right-to-Use licensing removes the viral copyleft effect enforced by the GNU General Public License (GPL) that may put your project intellectual property at risk upon redistribution from non work for hire third parties such as contractors or system integrators.
Trusted parties
Subscribing support for your Esper environments ensures a long term trusted parties relationship between EsperTech and your company that maximizes success, from development to production.
Support Options for production
| Service level | Bronze | Silver |
| Availability | Monday to Friday 9h-17h (EST) | Monday to Friday 9h-17h (EST) |
| Severity 1 initial response target | 2 business days | 1 business day |
| Cases pack | 20 cases/year | unlimited |
| Coverage | Last 3 Enterprise Edition versions | Last 3 Enterprise Edition versions |
| Contact | email, web | email, web, phone |
| Price/instance/year | Buy now | Buy now |
For 24/7 support option availability - please contact us.
Support Options for development
We offer a 10% discount on the first year of production support of two deployment units for any purchase of 3 or more developer seats.
| Service level | Developer Seat |
| Availability | Monday to Friday 9h-17h (EST) |
| Severity 1 initial response target | 1 or 3 business days |
| Cases pack | unlimited |
| Coverage | Last 3 versions |
| Contact | email, web |
| Price/seat/year | Buy now |