Support issues are handled by the engineers who designed, architected and are working daily on EsperTech and Esper technology. This ensures high quality support by contrast to best effort answers provided on community project public user lists. This also gives you a unique opportunity to have your feature requests prioritized.
Subscribing to support for your Esper environments ensures a long term trusted parties relationship between EsperTech and your company that maximizes success, from development to production.
Support Options for Production
|Availability||Monday to Friday 9h-17h (EST)||Monday to Friday 9h-17h (EST)||24x7|
|Severity 1 Resolution Target||1 business day||1 business day||4 hours|
|Cases pack||20 cases/year||Unlimited||Unlimited|
|Coverage||Last 1 Year of Versions||Last 1 Year of Versions||Last 1 Year of Versions|
|Contact||Web, E-Mail||Web, E-Mail, Phone||Web, E-Mail, Phone|
|Price per year and per instance||Contact Us|
Support Options for Development
|Service Level||Developer Seat|
|Availability||Monday to Friday 9h-17h (EST)|
|Development Question Resolution Target||1 business day|
|Resolution Target||Development seat support answers how-to questions and does not fix software bugs. We help your EPL or application developer get the job done but its purpose is not to provide training and its purpose is not to deliver a fully-developed and tested final solution.|
|Price per year and per seat||Contact Us|