Support

/Support
Support 2017-10-31T19:09:49+00:00

Support issues are handled by the engineers who designed, architected and are working daily on EsperTech and Esper technology. This ensures high quality support by contrast to best effort answers provided on community project public user lists. This also gives you a unique opportunity to have your feature requests prioritized.

Subscribing to support for your Esper environments ensures a long term trusted parties relationship between EsperTech and your company that maximizes success, from development to production.

Support Options for Production

Service Level Bronze Silver Gold
Availability Monday to Friday 9h-17h (EST) Monday to Friday 9h-17h (EST) 24x7
Severity 1 Resolution Target 1 business day 1 business day 4 hours
Cases pack 20 cases/year Unlimited Unlimited
Coverage Last 1 Year of Versions Last 1 Year of Versions Last 1 Year of Versions
Contact Web, E-Mail Web, E-Mail, Phone Web, E-Mail, Phone
Price per year and per instance Contact Us

Support Options for Development

Service Level Developer Seat
Availability Monday to Friday 9h-17h (EST)
Development Question Resolution Target 1 business day
Resolution Target Development seat support answers how-to questions and does not fix software bugs. We help your EPL or application developer get the job done but its purpose is not to provide training and its purpose is not to deliver a fully-developed and tested final solution.
Cases pack Unlimited
Coverage Current Version
Contact Web, E-Mail
Price per year and per seat Contact Us