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Event Stream Intelligence |
Mailing Address
EsperTech Inc.PO Box 3129
Wayne, NJ 07474-3129
USA
Office: (877) 994 7368
Fax: (973) 939 8458
Support from the Source: Knowledge experts
EsperTech offering is support from the source: issues will be handled by the engineers who designed, architected and are working daily on EsperTech and Esper technology. This ensures high quality support by contrast to best effort answers provided on community project public user lists. This also gives you a unique opportunity to have your feature requests prioritized.
Enterprise Open Source: Enterprise Edition
EsperTech supports Esper Enterprise Edition and EsperHA for production environments. Esper Enterprise Edition is a feature rich product going beyond the core Esper product, with Esper Studio, EsperJMX and EsperJDBC, and is also harnessed and certified.
The Enterprise Edition Right-to-Use licensing removes the viral copyleft effect from the core Esper product enforced by the GNU General Public License (GPL) that may put your project intellectual property at risk upon redistribution from non work for hire third parties such as contractors or system integrators.
Trusted parties
Subscribing support for your Esper environments ensures a long term trusted parties relationship between EsperTech and your company that maximizes success, from development to production.
Support Options for production
| Service level | Bronze | Silver |
| Availability | Monday to Friday 9h-17h (EST) | Monday to Friday 9h-17h (EST) |
| Severity 1 initial response target | 2 business days | 1 business day |
| Cases pack | 20 cases/year | unlimited |
| Coverage | Last 3 Enterprise Edition versions | Last 3 Enterprise Edition versions |
| Contact | email, web | email, web, phone |
| For 24/7 support option availability - please contact us. | ||
| Price/instance/year | Buy now | Buy now |
Support Options for development
We offer a 10% discount on the first year of production support of two deployment units for any purchase of 3 or more developer seats.
| Service level | Developer Seat |
| Availability | Monday to Friday 9h-17h (EST) |
| Severity 1 initial response target | 1 or 3 business days |
| Cases pack | unlimited |
| Coverage | Last 3 versions |
| Contact | email, web |
| Price/seat/year | Buy now |